The Exceptional Worker Series
Proposal for a 4-Day Training Program on "The Exceptional Worker Series"
Summary
In today’s competitive business environment, exceptional employees are those who bring a blend of technical expertise, soft skills, and a growth mindset to the workplace. The Exceptional Worker Series is a 4-day soft skills training program designed to equip participants with the tools they need to excel professionally. Covering key areas like communication, emotional intelligence, leadership, and customer service, this program empowers participants to drive personal effectiveness, team success, and organizational growth. Through interactive sessions, real-life case studies, and hands-on activities, participants will develop practical skills that enhance their value to their teams and organizations.
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Course Objectives
By the end of this program, participants will be able to:
- Communicate effectively and confidently in professional settings.
- Lead and collaborate with teams while managing conflicts constructively.
- Leverage emotional intelligence for better decision-making and relationships.
- Master time management techniques to boost productivity and personal effectiveness.
- Deliver exceptional customer service that enhances client satisfaction and loyalty.
- Understand the importance of Diversity, Equity, Inclusion (DEI), and Environmental, Social, and Governance (ESG) principles in the workplace.
Who Should Attend?
This program is ideal for:
- Mid-level professionals looking to enhance their interpersonal and leadership skills.
- Team leaders and managers who want to build high-performing teams.
- Customer service representatives and sales professionals aiming to improve client interactions.
- Any employee who seeks to grow personally and contribute more effectively to their organization.
Course Overview
Day 1: Mastering Communication and Leadership
Module 1: Effective Communication and Presentation Skills
- Principles of clear, concise, and impactful communication.
- Crafting and delivering compelling presentations.
- Group Activity: Practice presentation with peer feedback.
Module 2: Leadership, Teamwork, and Conflict Management
- Characteristics of effective leadership.
- Building collaborative teams and resolving conflicts constructively.
- Role-play: Managing a challenging team situation.
Day 2: Emotional Intelligence and Selling Skills
Module 3: Leading with Emotional Intelligence
- Understanding emotional intelligence and its impact on workplace relationships
- Strategies to improve self-awareness, empathy, and emotional regulation.
- Case Study: Emotional intelligence in real-life leadership scenarios.
Module 4: Essential Selling Skills
- Understanding customer needs and building trust.
- Techniques for persuasive communication and closing sales.
- Hands-On Activity: Simulated sales pitch.
Day 3: Productivity, Analytical Skills, and Customer Service
Module 5: Time Management and Personal Effectiveness
- Prioritizing tasks using proven time management frameworks.
- Overcoming procrastination and managing energy levels effectively.
- Group Exercise: Creating a personalized productivity plan.
Module 6: Customer Service Excellence
- Understanding the customer journey and exceeding expectations.
- Handling complaints with professionalism and empathy.
- Interactive Workshop: Role-playing customer service scenarios.
Module 7: Developing Critical Analytical Skills
- Techniques for problem-solving and critical thinking in the workplace.
- Applying analytical skills to data interpretation and decision-making.
- Practical Activity: Analyzing a real-world business challenge.
Day 4: Exploring Workplace Values in Depth
Module 8: Diversity, Equity & Inclusion (DEI)
- The importance of DEI in building a collaborative and innovative workplace.
- Strategies to promote inclusivity and address unconscious bias.
- Discussion: Designing DEI initiatives for your organization.
- Group Activity: Building a DEI action plan and setting measurable goals.
Module 9: Environmental, Social & Governance (ESG)
- Understanding ESG principles and their relevance to modern organizations.
- Aligning workplace practices with sustainability goals.
- Case Study: Analyzing ESG success stories and lessons learned.
Educational Approach
This training program is highly interactive and engaging, utilizing:
- Expert-Led Discussions: For in-depth understanding of key concepts.
- Hands-On Activities: To reinforce learning with real-world applications.
- Case Studies and Role-Playing: For practical insights and experiential learning.
- Group Projects and Peer Feedback: To encourage collaboration and personal growth
Course Deliverables
- Comprehensive training materials for each module.
- Customized templates for productivity plans, ESG action plans, and DEI initiatives.
- Certificates of participation for all attendees.
- Post-training support, including follow-up resources and consultations.
Venue & Fees
- Venue: OAK Interlink’s Facility or Client’s Facility (Virtual Option Also Available)
- Price: NGN300,000 per participant (minimum of 4 participants)
- Group discounts are available for larger teams
For more information, contact
- Phone: 09091020048
- Email: olakunmi@oakinterlink.com