The Exceptional Worker (Complete Module)

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About Course

The Exceptional Worker Series (TEW Series) provides an affordable, flexible and effective avenue for organisations, especially Micro, Small and Medium Scale Enterprises (MSMEs) to train their team members to deliver exceptional work irrespective of the role they may have in the organisation or the industry they operate in.

What Will You Learn?

  • Effective Communication and Presentation Skills – this includes Report Writing, Making Presentations, Phone Etiquettes, etc.
  • Leadership, Teamwork and Conflict Management – this includes Understanding Team Work, Conflict Management and Interpersonal Skills.
  • Leading with Emotional Intelligence
  • Essential Selling Skills
  • Time Management and Personal Effectiveness
  • Customer Service Excellence
  • Developing Critical Analytical Skills – this includes Decision-Making, Critical Thinking and Problem-Solving, Innovation, Creativity and Future Thinking
  • Personal Development Planning – this includes Secrets of Career Growth and Effectiveness, Future Planning and Personal Development Planning

Course Content

Effective Communication Skills

  • Course Slides
  • Recommended Books

Leadership Teamwork and Conflict Management

Emotional Intelligence

Essential Selling Skills

Time Management and Personal Effectiveness

Effective Customer Service

Critical Thinking and Analytical Skills

Personal Development Planning

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