The Exceptional Worker Series
PROPOSAL FOR AN ENTERPRISE-WIDE MODULAR SOFT SKILLS CURRICULUM
The Exceptional Worker Series (An Organization-Wide Capability Development Framework)
Executive Summary
High-performing organizations are built on more than strategy and technical competence; they are
sustained by consistent people capability across all levels. While many organizations invest in
leadership development at the top, they often lack a unified soft-skills curriculum that aligns new hires,
individual contributors, managers, and executives under one shared professional standard.
The Exceptional Worker Series is a 4-Day, 9-Module modular soft-skills curriculum designed to serve
as a single, organization-wide people development framework. It is structured to support:
● New hire onboarding
● Graduate and management trainee programs
● Individual contributors and mid-level professionals
● People managers and senior leaders
● Executive leadership alignment
This program ensures that every employee—regardless of level—develops the same core
competencies, applied at varying depth and responsibility levels, creating alignment, cultural coherence,
and performance consistency across the organization.
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Why an Organization-Wide Curriculum Is Critical
Organizations frequently experience challenges such as:
● Strong strategy but weak execution
● Poor communication across departments and levels
● Leadership inconsistency
● Low productivity and accountability
● Weak customer service culture
● DEI and ESG initiatives existing only on paper
These challenges persist because soft skills are taught in silos, rather than as a structured, progressive
system.
The Exceptional Worker Series addresses this gap by serving as a mandatory, modular curriculum
that every employee should undergo at appropriate career stages.
Program Philosophy
Exceptional organizations are built when every employee demonstrates professionalism, emotional
intelligence, accountability, customer focus, analytical thinking, and values-driven behavior.
This curriculum:
● Creates a shared behavioral language
● Reinforces organizational culture and values
● Evolves with career progression
● Supports leadership pipelines and succession planning
● Aligns people behavior with strategy, DEI, and ESG priorities
Who This Curriculum Is Designed For
This program applies to:
● New hires (as part of onboarding)
● Graduate & management trainees
● Junior and entry-level staff
● Mid-level professionals
● Supervisors and managers
● Senior managers and executives
Each group goes through the same 9 modules, with:
● Role-specific case studies
● Level-appropriate depth
● Contextualized applications
Program Structure: 4 Days | 9 Core Modules
DAY 1: Communication, Leadership & Team Effectiveness
Module 1: Effective Communication & Presentation Skills
Focus Areas
● Professional communication standards
● Clear, concise, and structured messaging
● Presentation and meeting effectiveness
● Communicating across hierarchy levels
Organizational Outcome:
Clear communication, reduced misunderstandings, and stronger professional presence at all levels.
DAY 2: Emotional Intelligence & Commercial Awareness
Module 3: Leading with Emotional Intelligence
Focus Areas
● Self-awareness and emotional regulation
● Empathy and relationship management
● Feedback, pressure, and resilience
● Emotional intelligence for leadership influence
Organizational Outcome:
Emotionally intelligent employees and leaders who collaborate effectively and lead responsibly.
Module 4: Essential Selling & Influence Skills
(For all roles – internal and external selling)
Focus Areas
● Self-awareness and emotional regulation
● Empathy and relationship management
● Feedback, pressure, and resilience
● Emotional intelligence for leadership influence
Organizational Outcome:
Emotionally intelligent employees and leaders who collaborate effectively and lead responsibly.
(For all roles – internal and external selling)
Focus Areas
● Understanding stakeholder needs
● Influence without authority
● Persuasive communication
● Trust and credibility building
Organizational Outcome:
A workforce that can influence, negotiate, and add value beyond technical roles.
DAY 3: Productivity, Customer Excellence & Analytical Thinking
Module 5: Time Management & Personal Effectiveness
Focus Areas
● Prioritization frameworks
● Managing workload and deadlines
● Energy management and discipline
● Personal accountability
Organizational Outcome:
Higher productivity, better execution, and reduced inefficiencies.
Module 6: Customer Service Excellence
Focus Areas
● Internal and external customer mindset
● Managing complaints and escalations
● Service excellence as a brand driver
● Professional conduct in customer interactions
Organizational Outcome:
Higher productivity, better execution, and reduced inefficiencies.
Module 6: Customer Service Excellence
Focus Areas
● Internal and external customer mindset
● Managing complaints and escalations
● Service excellence as a brand driver
● Professional conduct in customer interactions
Organizational Outcome:
A consistent, organization-wide service culture.
Module 7: Developing Critical Analytical Skills
Focus Areas
● Problem-solving frameworks
● Logical and critical thinking
● Data interpretation for decisions
● Strategic thinking (for senior roles)
Organizational Outcome:
Employees who think proactively and solve problems effectively.
DAY 4: Values, Culture & Sustainability
Module 8: Diversity, Equity & Inclusion (DEI)
Focus Areas
● Inclusive workplace behaviors
● Unconscious bias awareness
● Psychological safety
● Leadership responsibility for inclusion
Organizational Outcome:
A respectful, inclusive, and high-trust workplace culture.
Module 9: Environmental, Social & Governance (ESG)
Focus Areas
● ESG fundamentals and relevance
● Ethical decision-making
● Sustainability and social responsibility
● Governance expectations at leadership levels
Organizational Outcome:
A respectful, inclusive, and high-trust workplace culture.
Learning Methodology
● Expert-led interactive sessions
● Role-specific case studies
● Simulations and role-plays
● Group discussions and peer learning
● Practical action plans tied to real job roles
Organizational Benefits & ROI
By adopting The Exceptional Worker Series as an enterprise curriculum, organizations will:
● Standardize soft-skills expectations across all levels
● Strengthen culture, professionalism, and accountability
● Improve productivity and execution
● Build emotionally intelligent leaders
● Enhance customer experience
● Support succession planning and leadership pipelines
● Embed DEI and ESG into daily workplace behavior
Deployment Model
● Integrated into onboarding programs
● Rolled out by staff category or department
● Modular delivery across the year
● Customizable by industry and organizational strategy
● Scalable across multiple locations
Program Deliverables
● Comprehensive modular training materials
● Role-specific templates and workbooks
● Certificates of participation
● Post-training support and advisory follow-ups
Investment & Logistics
- Venue: Kristina Jade Center, 70B Olorunlogbon Street, Anthony Village, Maryland (Training can also be
conducted Virtually or at Client’s Facility) - Fee: ₦300,000 per participant
- Minimum: 4 participants
- Group discounts are available for larger teams
For more information, contact
- Phone: 09091020048| 09091020049
- Email: olakunmi@oakinterlink.com
Conclusion
The Exceptional Worker Series is not just a training intervention — it is a strategic, organization-wide
people capability framework.
By making this modular curriculum a standard for every employee, organizations ensure alignment,
professionalism, strong leadership behaviors, and sustainable performance at every level.