Companies of any size rely on effective IT service management. No matter where you’re based or what you do, your IT services need to be cost-effective, reliable, consistent and efficient. You can achieve all of this with ISO/IEC 20000 if you manage internal IT services […]

In November 2009, the International Organization of Standardization (ISO) released the first international risk management standard titled ISO 31000:2009 Risk Management – Principles and Guidelines. The standard provides guidance and a common platform for managing risk. There are three broad areas of ISO31000:2009 Risk Management […]